Return policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Damages and issues

a. The Customer shall ensure that they does not accept the delivery of any Product whose original packaging is damaged or tampered in any manner. In case of products where color is not mentioned, customer shall receive any color which is in stock at the time of ordering and the same cannot be replaced / returned.

b. In case of Return or Replacement of any Product, KEYRAA will arrange pick up of such Products. The Customer will assist to return the Product completely in the same condition as it was received along with all accessories/booklets/freebies etc. There should be no signs of external damage on the packaging, including the original carton. At the time of pickup, the Customer will be provided with an acknowledgement of Return pick up by the Courier. The Customer should retain the said acknowledgment and quote or produce the same in all future communications with KEYRAA, in this regard.

Exceptions / non-returnable items

a. In case any free item is found defective then KEYRAA shall arrange for the replacement of the free item only and the main Product shall not be replaced. If any free gift is not available with KEYRAA for an exchange, the Product will be taken back along with the free gift and the eligible refund will be processed.

Exchanges

a. Any replacement/exchange shall be processed only where the Product is available and in all other cases, the Customer will be provided with a refund along with shipping charges, if any actually paid by the Customer in relation to such Product.

Refunds

a. Products purchased by a Customer cannot be Returned/Replaced by KEYRAA. The returns/refunds will be accepted only if Customer finds that the Product delivered is damaged and/or defective and/or is expired and the same needs to be intimated to us within 7 (seven) days of the delivery date by placing a “Return Order” or “Replacement Order” request on “keyraa.com” or by sending an email at info@keyraa.com. Returns or Replacement will be entertained only once for each order.

b. KEYRAA will make reasonable endeavor that any eligible refund / credit note is initiated within 15 days of receipt of returned products. The approved refund amount will be credited to Customer’s bank account/refunded into credit card or debit card account as the case may be within 7 to 10 working days or such time as taken by banking channels to process such refund.

c. Order once placed on KEYRAA.COM can be requested for cancellation if the order is not dispatched for delivery by placing “Cancel Order” request on “keyraa.com” or  by sending an email at info@keyraa.com. KEYRAA reserves the right to reject the cancellation request and in its sole discretion may decide appropriately after taking into consideration the product category, whether purchased by KEYRAA specifically against the Order, whether products are proprietary in nature, whether customized on special request of customer, whether significant cost is incurred by KEYRAA to arrange delivery of Product etc. If cancellation request is rejected by KEYRAA after providing adequate reasons, Customer will be obliged to accept delivery and make payment against the product(s). If the order is requested for cancellation after payment has been processed, and if cancellation is approved by KEYRAA, the said amount will be refunded in accordance with above mentioned process.